Do you restock items once sold out?
In general, we tend to restock items that have sold out. However, restocking is subject to availability and demand. To receive information about any restocks or new releases, please subscribe to our mailing list. This will ensure that you receive timely updates and stay informed about all our latest offerings.
I made a mistake on my order. Can I change the option or add items to my current order?
If you made a mistake on your order and need to make changes or add items, please contact our customer support team as soon as possible. We will do our best to assist you and accommodate your request if the order has not already been shipped. Please note that once an order has been shipped, we are unable to make any changes to it. Therefore, it is crucial to contact us promptly to avoid any inconvenience.
How can I cancel my order?
To cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped. However, if the order has already been shipped, it cannot be cancelled, and you will need to wait until you receive it and then follow our return process. To initiate the cancellation process, please provide us with your order number and the reason for cancellation, and we will assist you accordingly.
Can I pick up my order in person?
Yes, you may be able to pick up your order in person depending on the availability of the product and the location of our store. Please check the product page to see if in-store pickup is available for your product. If in-store pickup is an option, you will be able to select it during the checkout process. The product page will also provide the pickup address, so you know where to go to collect your order.
Where do we ship from?
We ship all of our products from Toronto, Canada.
What shipping company do we use?
We utilize Canada Post, United States Postal Service (USPS), Federal Express, or DHL for shipping both domestic and international orders. We deliver to various locations including residential, business addresses and P.O. Boxes.
My order was sent out in a multiple packages
Dispatching orders from multiple locations enables us to fulfill them swiftly and with greater efficiency. However, please note that certain items may be shipped separately and arrive in different packaging, with a potential time gap of up to 10 business days.
Is there tacking number with my order?
When you reach the checkout page, be sure to choose an option that includes the term "tracked" if you want to receive a tracking number for your package. Otherwise, you won't receive a tracking number.
I haven't received my order email confirmation
Please ensure to check your spam folder for any emails that you may not have received. In case you still haven't received the email, kindly reach out to our customer support for assistance.
Do you ship to my country?
Currently we only ship to Canada.
Warranty & Refunds
What if I received damaged / defective items?
If you received damaged / defective items, contact us at email@example.com as soon as possible.
Do we offer to customize any of our products?
Regrettably, we do not offer custom manufacturing services at this time. However, we strive to offer a diverse range of options that caters to the needs of all our customers. Once you have selected a vanity, you can personalize your order by choosing the countertop and hardware of your preference. This way, you can create a unique look that best suits your style and needs.
Do products come in assembled?
No, our products typically do not come pre-assembled. However, we provide detailed instructions and all the necessary hardware to ensure that the assembly process is simple and straightforward. We also offer online resources, to assist you with any questions or concerns that may arise during the assembly process.
Can I get intructions on how to assemble my product?
Before contacting our customer support team for assembly instructions, please be sure to check the product page to see if an installation sheet is available. Many of our products have installation sheets that provide detailed instructions and diagrams to guide you through the assembly process. If an installation sheet is available for your product, you can download it directly from the product page. However, if you have any further questions or concerns about the assembly process, please do not hesitate to contact us.